top of page

Do I come in to see the neurologist in person?

Yes, you can come in to the rooms at Surrey Hills and we encourage you to bring a family member or a carer. We prefer face to face consultations in our rooms, rather than video consultations, however in some situations, Telehealth is necessary.  Please reschedule if you are feeling unwell on the day of your consultation. 

Will I be safe coming to the rooms?

We have made many changes at Canterbury Neurology to minimise risk of COVID-19 transmission to or from our patients. 

​

outside.jpg

  • Limited numbers in waiting room

Canterbury Neurology is a small practice with only two neurologists working together at any time. We continue to space out patient appointments and ensure that the doctors commence and conclude thier consultations according to the daily schedule.  

waiting room.jpg

  • Use of masks

Our doctors, nurse and administrative staff can wear a mask if patients are more comfortable with this.  We do not currently request that patients or their carers wear masks.  

  • Extra cleaning

We wipe down surfaces including chairs, examination couches and door handles using a 75% ethanol solution. We do this at the start of every day.

​

IMG_0040 3.JPG

  • Hygeinic bathroom 

Single use hand towels are provided in the bathroom. These are washed daily and tumble dried in high heat. We have both liquid soap and hand sanitiser for patients and carers to use.    

​

  • Touchless payment available

At the conclusion of their consultation, patients can make payment with a credit card without touching an EFTPOS machine or entering a PIN should they wish to. 

Can I change my appointment to a video call instead? 

Yes you can, if necessary. You will be able to keep the same appointment date and time. 

How does a video consultation work?

We like to use 'Zoom' which is accessible from a computer, iPad, iPhone and other mobile devices. Our administration staff are very patient and will guide you through the setup of these meetings which are quite straightforward, even for those of us who are not very good with technology! If patients are more familiar with another means of video communication and would prefer to use the technology they are comfortable using, we can consider this too. 

Will this change how much I have to pay?

If you switch to a video consultation, this will not affect the overall cost of the consultation nor your out of pocket cost.  Just as usual, we will process any applicable Medicare claim at the time of payment so that you will receive your claim rebate swiftly, usually within 24 to 48 hours. 

bottom of page