Guidelines are changing regularly so please follow advice from the Department of Health and Human Services. We will do our best to keep the information on this page up to date.
Can I still come in to see the neurologist in person?
Yes, you can come in to the rooms at Surrey Hills with one family member or a carer. We prefer face to face consultations in our rooms, rather than video consultations, however we leave this decision to our patients and we are more than happy to accommodate their preference.
Will I be safe coming to the rooms?
We have made many changes at Canterbury Neurology to minimise risk of COVID-19 transmission to or from our patients.
Limited numbers in waiting room
Canterbury Neurology is a small practice with only two neurologists working together at any time. We continue to space out patient appointments and ensure that the doctors commence and conclude thier consultations according to the daily schedule. We offer patients the option to wait in their car or to sit outside the front door (Melbourne weather permitting!) if they prefer to do so.
Use of masks
Our doctors, nurse and administrative staff wear a mask and we require patients and their carers to also wear masks.
We wipe all surfaces that may have come in contact with our staff or patients, using a 75% ethanol solution. We do this prior to every consultation.
Single use hand towels are provided in the bathroom. These are washed daily and tumble dried in high heat. We have both liquid soap and hand sanitiser for patients and carers to use.
Touchless payment available
At the conclusion of their consultation, patients can make payment with a credit card without touching an EFTPOS machine or entering a PIN should they wish to.
Can I change my appointment to a video call instead?
Yes you can, no problem! You will be able to keep the same appointment date and time.
How does a video consultation work?
We like to use 'Zoom' which is accessible from a computer, iPad, iPhone and other mobile devices. Our administration staff are very patient and will guide you through the setup of these meetings which are quite straightforward, even for those of us who are not very good with technology! If patients are more familiar with another means of video communication and would prefer to use the technology they are comfortable using, we can consider this too.
Will this change how much I have to pay?
If you switch to a video consultation, this will not affect the overall cost of the consultation nor your out of pocket cost. Just as usual, we will process any applicable Medicare claim at the time of payment so that you will receive your claim rebate swiftly, usually within 24 to 48 hours.